SEOLOGY.AI
Support Center

How Can We Help You?

Get answers to your questions, solve common issues, or contact our support team for personalized help.

Get in Touch

Fastest

In-app AI Chat

Chat with the Seology AI assistant inside the Shopify embedded app.

Available after install
Install & Open Chat→

Email Support

Send us a detailed message and we'll respond within 24 hours.

Response within 24 hours
Email Us→

Documentation

Guides, troubleshooting, and product docs.

Always available
View Docs→

Getting Started

Install, connect your store, and run your first scan.

5 minutes
Install on Shopify→

Common Issues & Solutions

Connection Issues

Unable to connect your Shopify store?

Try these solutions:
Verify your shop domain (e.g. your-store.myshopify.com)
Confirm you approved the requested Shopify permissions
Try uninstalling and reinstalling the app
If you use a dev store, confirm it is not transfer-locked or frozen

SEO Fixes Not Applying

Fixes showing as complete but changes not visible?

Try these solutions:
Clear your browser cache and refresh
Verify the fix was approved (Plan/Approve modes)
Check rollback history for reverted changes
If it is a theme-related fix, confirm your published theme is the one being updated

Slow Analysis

Site analysis taking longer than expected?

Try these solutions:
Large catalogs can take 10-20 minutes to scan
Shopify API rate limits can slow analysis during peak usage
Retry the scan and keep the app tab open
Contact support if a scan is stuck for over 30 minutes

Missing Pages in Analysis

Some pages not being detected?

Try these solutions:
Confirm the products/pages are published to your Online Store channel
Check that the content is not hidden behind password protection
Verify the items are not set to noindex
Run a new scan after publishing changes

Frequently Asked Questions

How long does it take to see SEO results?

Most technical SEO fixes (meta tags, schema markup, etc.) are visible to search engines within 24-48 hours. However, ranking improvements typically take 2-4 weeks as search engines recrawl and reindex your site. Content-based improvements may take longer to show full impact.

Can I undo a fix if something goes wrong?

Yes! Every fix includes a 90-day rollback window. You can instantly revert any change from your dashboard. We keep before/after snapshots of all modifications.

How many sites can I connect?

It depends on your plan: Starter (1 store), Growth (up to 3 stores), Scale (up to 10 stores). You can upgrade anytime.

Do you support custom/headless CMSs?

SEOLOGY is Shopify-only right now. If you need another platform, contact us and tell us what you want next.

What happens if I cancel my subscription?

All fixes remain in place permanently. You'll lose access to new analysis and fixes, but your existing improvements stay active. You can export all fix history before canceling.

Is my Shopify data secure?

We connect via Shopify OAuth (no password required) and request only scoped permissions. Access can be revoked any time by uninstalling the app.

Can SEOLOGY.AI damage my site?

We focus on SEO-related updates. Some fixes may update theme assets (for example, adding a safe head snippet) and/or store content through Shopify APIs. You can run in Plan/Approve mode and use rollback to revert changes.

How does the AI analysis work?

We use Claude AI (Anthropic) to analyze your site against 150+ SEO best practices. The AI understands context, industry-specific requirements, and provides intelligent recommendations tailored to your business.

Helpful Resources

Documentation

Complete guides for setup, integrations, and advanced features.

Browse Docs→

SEO Blog

Tips, strategies, and insights to improve your store's SEO.

Read Blog→

System Status

Check current uptime and any ongoing incidents.

View Status→

Still Need Help?

Our support team is here to help. Get in touch and we\'ll respond within 24 hours.

Email SupportStart Live Chat