Privacy Policy

Introduction

Seology.ai (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app and related services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you:

• Connect your Shopify store
• Contact our support team
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and email address
• Store URL and business information
• Communications with our team

Automatically Collected Information

When you use Seology.ai, we automatically collect certain information, including:

• Store data (products, pages, content)
• SEO metrics and analytics
• Usage data and feature interactions
• Device information and IP address
• Browser type and operating system
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

• Provide our services: Analyze and optimize your store's SEO, generate reports, and implement improvements
• Improve our platform: Enhance features and develop new functionality using aggregated or de-identified usage data
• Communicate with you: Send service updates, respond to inquiries, and provide customer support
• Process billing: Subscriptions are managed through Shopify Billing
• Ensure security: Detect fraud, prevent abuse, and protect user data
• Comply with legal obligations: Meet regulatory requirements and respond to legal requests

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

• Shopify (authentication, app hosting context, and billing)
• Cloud hosting and infrastructure providers
• AI service providers (to generate drafts or recommendations when enabled)
• Analytics services
• Customer support tools
• Email service providers

Business Transfers

If Seology.ai is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Access controls and least-privilege practices
• Monitoring and logging for suspicious activity

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@seology.ai.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze how you use our platform, provide personalized experiences, and improve our services.

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our platform.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your account, we delete or anonymize your personal information within 90 days, except where required to retain it by law.

Children's Privacy

Seology.ai is not intended for users under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: privacy@seology.ai